Terms and conditions
By using this website and placing an order at PreciousCactus you certify that you are at least 18 years old.
These terms and conditions always apply if you use our Website or place an order through it, so please read them carefully.
Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions stipulated on this page.
At PreciousCactus we send our orders by priority airmail, there is always a small risk of loss and we highly recommend the tracking number option.
Shipping time depends not only upon our mail service, but also, of course, on your local postal services. For this reason, we can only give you an estimated shipping time based on our general experience. Normally between 2 to 3 weeks, it can arrive before or later.
NOTE: Dear Californians, as we noticed that most of the problems with customs or agriculture department occurs in your beautiful state, we can't be responsible anymore for any package that is seized by customs or department of agriculture. Seeds is still no problem and we guarantee our shipping if you take the tracking number but the cactus plants package is not guarantees anymore. Thank you for kind understanding. This statement also applies to Australia, New Zealand and everywhere in the world. We can't be responsible for a cactus seized or returned to us because of your local laws. We still guarantee our seeds shipment.
Dear Canadians, your post service is one of the lowest we have to deal with and also doesn't track international parcels. That means that when we send your package, you can track it in the thailandpost website until Bangkok airport, then for no reasons your postal service doesn't follow and update status. You have to know that before you order here. Same in Australia, but australian post seems to be faster but still no tracking.
If you have any problem with your payment durng your purchase, after making the purchase, if your package arrive late or anything that can may happen PLEASE CONTACT US FIRST.
lophophora seeds, like all seeds in nature, are living organism we test our seeds after every harvest and keep them in a cold and dark place before sending, after 3 weeks we sow them for our own stock, so seeds you buy here have at least 70% germination rate, are kept in optimal conditions before sent and are not more than 3 weeks old after the harvest test. Therefore we cannot offer guarantees on germination rates, or promise that every seed in every pack will germinate. Nature does not allow any company to be able to make such an absolute statement, and it would be misleading to customers to try to do so. 70 to 90% of the seeds in each pack should germinate when the recommended germination method is used.
Please note, we are happy to assist you with any queries about your order within 90 days from the date when the order is sent.
Should you wish to return purchased goods for any reason, you need to contact us first to confirm your return, within 14 days of receipt of your order. Any goods sent back without prior consent from us will be sent back at your cost.
Returned goods must be new, unused and in their original packaging.
Once you have confirmed your return with us, please send the items to our adress. All returns are the responsibility of the customer until they reach us.
The goods should be sent back with a recorded service as we will not be responsible for returns lost in the post.
Damaged / Faulty Goods
In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement or refund. Please contact us within 14 days of receipt of your order and return the goods as per our returns policy above.
We will refund any postage costs incurred when returning items back to us. Overseas, items should only be returned using your country’s national postal service. We recommend using an insured delivery method; however we will not accept extra charges for guaranteed next day services or other courier services.
Your replacement goods will be shipped (or your payment will be refunded) within 14 days of receipt of your return minus our administration fee of $5,00.
We will refund the cost of returned goods. Shipping costs of 3$ are non-refundable & additional administration fee of $5,00
Refunds will be made by crediting your card or by a voucher, depending on the method used for payment.
Refunds will be made within 14 days of receipt of your return.
Refunds and cancelations are only applicable if the order is still in our offices and was not shipped yet. If you wish to cancel a paid order or be refunded for a payment, you will need to contact us as soon as possible. Please note that we charge an administrative fee of $5 per transaction
Precious-cactus will never hand out your personal details to any third party. We use these details solely to process your order.
Our occasional newsletter is optional and can be disabled in the My Account section of our site.
Although it is rare for international orders to get lost, please be aware that it can happen. International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 60 days have elapsed from the date of shipment. We are unable to process claims until this 60-day period has passed.
IN NO EVENT SHALL THE STORE OWNERS, ITS PARENT, SUBSIDIARIES, OR AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE, OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT THIS COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT THE COMPANY PARTIES MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT.