FAQs

How to contact you?

You can contact us by live chat from 7h00 to 22h00 Bangkok time, 7/7. If you can’t speak to someone on the live chat send us a message to contact@precious-cactus.com. We will get back to you within 48h.

Do you ship worldwide?

Yes, we ship everywhere in the world, please contact us if you need more informations about shipping in your country.

How long does shipping take?

Shipping takes 2-3 weeks in average, under normal conditions. Some countries require more times, for example Canada, South America and some other countries are slower in delivering your order.

How to track my shipment?

If you choose the tracking number option you will be able to track your package. Almost all posts in the world propose that service, so be aware if yours propose to track international shipment. To track your shipment, there is 2 parts; The 1st part is before leaving Thailand, you will be able to check this part on this website: http://track.thailandpost.co.th/tracking/default.aspx that your item already left Thailand. Then there is a time frame between your package already arrive its destination country and between it is handled by your local post office. During this time frame there is no update on your shipment, so be patient they should update soon (usually 1 week or so). After they finally handled and updated your shipment status we are on part 2, now your local post website or your post office may allow you to follow your shipment until it is delivered to your place.

For USA: https://tools.usps.com/go/TrackConfirmAction?tLabels=

For UK: https://www.royalmail.com/track-your-item#/

For most of all countries try: https://www.17track.net/

We recommend you to download the application of your domestic post on your smartphone to get live updates about your shipment.

How can I pay?

You can choose to use your debit/credit card with our trusted payment provider. Our online sales are 3D Secure, 256 bit encrypted and hacker safe making it a very safe place to enter your details. .We do not hold any records of clients credit/debit card details and all other client information remains highly confidential. You can also use bitcoin, western union, moneygram or cash in an envelope. For more informations please refer to Payment and shipping section.

What can I do if my card is not accepted?

Our payment gateway is very secure and strict. Most of the time your payment is not accepted because your card is not enabled for international payments or because your bank blocks the transaction. Contacting your bank solve the problem in 90% of the cases. We can assist you, just contact us.

What will appear on my statement if I buy on this site?

Your statement will show that you made a purchase from Precious Cactus, your exact purchase will not appear.

Is your shipping discreet?

Our shipping of seeds is so discreet that we guarantee you will receive them. In the custom forms, we do not state what your exact order is, we use a general description. We also don’t label the exact name of the seeds but you will easily find out what you ordered.

Phytosanitary Documents are available? 

Phytosanitary Documents are requested by some countries to ensure your plants goes to the customs safely. It is not impellent to get them for your plants but it is a must. If you have question about it please contact us

What should I do when I receive my cactus?

Your lohophora travelled a lot, they now need some light and nutriments. Just repot them, little water them and find a place for them with enough light but no direct sunlight. Here is a step by step instruction video on how to proceed: https://bit.ly/3mMkY7e